1. Introduction
Welcome to AronPlay — one of the Philippines' most trusted online gaming platforms. This Privacy Policy explains in straightforward terms how AronPlay collects, uses, stores, and protects the personal information you provide when you register, play, and transact on our website aronplay.best.
By creating an account or continuing to use AronPlay, you agree to the practices described in this Privacy Policy. If you have any concerns about how your data is handled, please reach out to us before proceeding — we're always open to addressing your questions, Kabayan.
This policy applies to all users of AronPlay from anywhere in the Philippines, whether you're playing Tongits in Cebu, spinning the Jackpot Slots in Davao, or checking your VIP Club rewards in Manila.
AronPlay operates in compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173) and the regulations issued by the National Privacy Commission (NPC). We are committed to upholding the rights of every Filipino player who chooses AronPlay as their gaming home.
2. Data We Collect
AronPlay only collects the personal information that is genuinely necessary to provide you with a safe, fair, and enjoyable gaming experience. We don't collect data for the sake of it. Here's a breakdown of what we gather:
2.1 Account Registration Data
When you sign up on AronPlay, we collect:
- Full name (as it appears on your government-issued ID)
- Date of birth (to verify you are at least 21 years of age)
- Email address
- Mobile number (for OTP verification and account security)
- Username and encrypted password
- Residential address in the Philippines
2.2 Identity Verification (KYC) Data
In compliance with PAGCOR regulations and anti-money laundering requirements, AronPlay may ask you to submit Know Your Customer (KYC) documents, which may include:
- Government-issued ID (PhilSys card, passport, driver's licence, UMID, or SSS ID)
- Selfie or video verification
- Proof of billing or address (barangay clearance, utility bill, or bank statement)
These documents are processed securely and are only retained as long as required by law.
2.3 Transaction and Financial Data
When you deposit or withdraw funds on AronPlay using GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO/BPI/UnionBank online banking, or Visa/Mastercard, we collect transaction records including amounts, timestamps, and payment method identifiers. We do not store your complete GCash PIN or full card numbers — those stay with the payment processor.
2.4 Gameplay and Activity Data
AronPlay automatically logs your in-platform activity to maintain game fairness and improve your experience. This includes game history (Tongits, Bingo, PBA Betting, Roulette, Fishing Games, Jackpot Slots), bet amounts, session durations, login/logout timestamps, and device/browser information.
2.5 Technical and Device Data
- IP address and approximate location (province/city level)
- Device type, operating system, and browser version
- Cookies and similar tracking technologies (see Section 5)
3. How We Use Your Data
The data AronPlay collects is used only for legitimate purposes directly connected to operating our platform and serving you better. Here's exactly what we do with your information:
- Account management: Creating, verifying, and maintaining your AronPlay account securely.
- Identity verification: Confirming your age and identity as required by PAGCOR and Philippine law to ensure responsible gaming practices.
- Processing transactions: Handling deposits and withdrawals smoothly through your preferred Philippine payment channels.
- Game delivery: Providing seamless access to Tongits, Jackpot Slots, Roulette, Bingo, PBA Betting, Fishing Games, and all other AronPlay titles.
- Customer support: Responding to your queries, resolving disputes, and troubleshooting account issues.
- Fraud prevention and security: Detecting and preventing unauthorised access, fraud, and money laundering on our platform.
- Legal compliance: Meeting our obligations under Philippine law, PAGCOR licensing requirements, and anti-money laundering regulations.
- Personalisation: Tailoring promotions, VIP Club rewards, and game recommendations to your preferences — with your consent.
- Platform improvement: Analysing aggregate, anonymised data to fix bugs, improve performance, and develop better features for all AronPlay players.
AronPlay will only send you promotional messages if you have opted in to receive them. You can unsubscribe at any time by updating your notification preferences in your account settings.
5. Cookies & Tracking
AronPlay uses cookies and similar technologies to give you a smoother, more personalised experience on our platform. Here's what we use and why:
- Essential cookies: Required for the site to function — things like keeping you logged in, remembering your game session, and processing transactions. These cannot be disabled without breaking core AronPlay features.
- Performance cookies: Help us understand how players use AronPlay — which games are most popular, where users encounter issues, and how fast pages load. All data is aggregated and anonymous.
- Functional cookies: Remember your preferences such as language settings, notification preferences, and display options.
- Analytics cookies: We use privacy-respecting analytics to measure overall platform performance. No individual player profiles are built for advertising purposes.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or play games on AronPlay. We do not use cookies to track you across other websites unrelated to AronPlay.
6. Payment Data
When you deposit or withdraw money on AronPlay using GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank transfers, BDO/BPI/UnionBank online banking, or Visa/Mastercard, your payment is processed through our licensed payment partners. AronPlay does not store your complete card number, CVV, GCash PIN, or banking password on our servers.
We do retain transaction records — including the amount in Philippine Peso (₱), date and time, transaction reference number, and payment method used — as required by our PAGCOR licence and anti-money laundering obligations. These records are kept for a minimum of five (5) years.
All financial data transmitted to and from AronPlay is protected by 256-bit SSL/TLS encryption, the same standard used by major Philippine banks and financial institutions.
7. Minors
AronPlay is strictly an 18+ (and in line with PAGCOR rules, 21+ for certain game types) platform. We do not knowingly collect personal data from anyone under the legal gambling age in the Philippines. During registration, all users must confirm their age, and KYC verification further ensures compliance.
If we discover or are notified that a minor has registered on AronPlay, we will immediately suspend the account, void any transactions, and delete all associated personal data from our systems. If you believe a minor has registered, please contact us immediately at support@aronplay.best.
8. Your Privacy Rights
Under the Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission, every Filipino data subject has specific rights regarding their personal information. At AronPlay, we fully respect and support these rights:
- Right to be informed: You have the right to know what personal data AronPlay collects and how it is used — which is exactly what this Privacy Policy is for.
- Right to access: You can request a copy of all personal data AronPlay holds about you at any time.
- Right to correct: If any of your data is inaccurate or out of date, you can request a correction through your account settings or by contacting our support team.
- Right to erasure: You may request deletion of your personal data, subject to our legal data retention obligations (e.g., financial records required by AMLC).
- Right to object: You can object to the processing of your personal data for direct marketing or other non-essential purposes.
- Right to data portability: Upon request, AronPlay will provide your data in a structured, machine-readable format.
- Right to file a complaint: If you believe your privacy rights have been violated, you may file a complaint directly with the National Privacy Commission of the Philippines.
To exercise any of these rights, please send your request to support@aronplay.best with the subject line "Privacy Rights Request." We will respond within 15 business days.
9. Data Retention
AronPlay retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Philippine law. Here are our general retention periods:
- Active account data: Retained for the entire duration your AronPlay account remains active.
- Closed account data: Basic account information is retained for up to 3 years after account closure for fraud prevention and legal compliance purposes.
- Financial and transaction records: Retained for a minimum of 5 years as required by AMLC and PAGCOR regulations.
- KYC documents: Retained for the period required by applicable regulations, typically 5–10 years after the last transaction.
- Gameplay logs: Anonymised and aggregated after 12 months; individual game histories are retained for dispute resolution for up to 6 months.
Once the applicable retention period has passed, your data is securely deleted or permanently anonymised in accordance with our data destruction policy.
10. Security Measures
Protecting your data is a core part of how AronPlay operates. We've implemented multiple layers of security to keep your personal information safe:
- 256-bit SSL/TLS encryption for all data in transit between your device and AronPlay servers
- AES-256 encryption for sensitive data at rest, including KYC documents and financial records
- Two-factor authentication (2FA) available for all AronPlay accounts
- Role-based access controls limiting which staff members can view specific data
- Regular independent security audits and penetration testing
- 24/7 intrusion detection and anomaly monitoring
- Secure data centre facilities with physical access controls
- Regular staff training on data privacy and security best practices
Despite all these measures, no online system is 100% impenetrable. We strongly encourage you to use a strong, unique password for your AronPlay account, enable 2FA, and never share your login details with anyone — not even AronPlay staff, who will never ask for your password.
In the event of a data breach that affects your rights and freedoms, AronPlay will notify the National Privacy Commission within 72 hours and inform affected users as required by law.
11. Policy Changes
AronPlay may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification to your registered email address
- Display a prominent notice on the AronPlay homepage for at least 30 days
We encourage you to review this Privacy Policy periodically. Your continued use of AronPlay after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you have the right to close your account and request deletion of your data before the changes take effect.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how AronPlay handles your personal data, our Data Protection Officer (DPO) is here to help:
- Email: support@aronplay.best
- Subject line: "Privacy Policy Inquiry" or "Privacy Rights Request"
- Response time: Within 15 business days
You also have the right to escalate concerns to the National Privacy Commission of the Philippines if you believe your data privacy rights under RA 10173 have been violated. More information is available at the NPC's official website.
Salamat for trusting AronPlay with your personal information. We don't take that lightly — and we'll keep working to deserve that trust every day.